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Refund Policy
Returns
1. Please contact us before sending the item back to us for returns. We do not accept returned items that were sent back by you directly without checking with us first.
2. Your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all accessories.
3. To complete your return, we require a receipt or proof of purchase, please provide your order number, email, phone number, issue summary, pictures and videos of the items.
Note:
If 30 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at betty@kenrone.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at betty@kenrone.com and send your item to: 3rd Building, 68# Tongli Road, Tongle Community, Baolong Street, Longgang District, Shenzhen, Guangdong, China.
Shipping
To return your product, you should mail your product to: 3rd Building, 68# Tongli Road, Tongle Community, Baolong Street, Longgang District, Shenzhen, Guangdong, China.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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